Frequently asked questions
Are your private investigations confidential?
We only give out information about you if we have a duty to do so by law. Otherwise you can be assured than any information we receive from you will be kept completely confidential and be shared with no-one.
We will not keep your information for any longer than is absolutely necessary and will take steps to ensure that it is kept up to date. You have a right under the Data Protection Act 1998 to ask what information we hold about you.
Your confidentiality is always our highest priority.
Will the person i am tracing know that i am looking for them?
Nobody should ever be able tell that they are being investigated by our private detectives. Our services are completely private and confidential.
Read more about locating people.
Is it legal?
Yes. PDC London has access to tens of thousands of records, be they financial, property records, criminal records and more. None of the resources you will access through our service are illegal.
How long does an investigation generally take?
This really does depend on the service required. We always give a rough estimate of the timings involved during our initial consultation but these can vary dependant on the results and evidence we discover.
What are your accepted payment terms?Was are happy to accept payments via Credit Card, Cheque, Bank Transfer or Online Payment methods.
As a matter of discretion all payments, whether Credit Card, Cheque, Bank Transfer or Online Payment, will be made payable to Zookx Limited - so our trading style of PDC London will NOT appear on any of your statements.
What guarantee is there?
Our goal with each case is to meet and exceed our clients stated objectives through an accurate, professional, thorough and cost effective investigation.
We do our best to provide the highest quality investigative resources, however sometimes it may simply not be possible find the results that you are looking for. We will always keep you aware and up to date of the current status of any investigation.
How do you find Missing people in london?
In addition to using the regular data base services available to most private investigators and information providers we have developed our own proprietary databases and sources.
We also, whenever possible, attempt to contact associates, friends, neighbors, employers, creditors and others that may have knowledge of the subject.
What information do you need?
This depends on the service that is required by the client.
For example, if we were being asked to locate a missing person we would like to know any or all of the following:
Full name
Last known address
National Insurance number
Date of birth
The names of relatives, previous employers and friends
Drivers license number.
How soon can you start to investigate my case?
We endeavor to begin work on your case soon as you contact us and we have received your instruction, whether verbal or in writing.
What area do you cover?
We primarily operate a nationwide service but are based in offices in Borehamwood, Hertfordshire.
However we also have an extensive network of agents located internationally - allowing PDC London to work anywhere in the world.
What hours do you work?
Our office typically operates a five day, 9-5.30, week. However the nature of our business often leads us to work whatever hours are required by the task in hand.
You can contact us via e-mail 24 hours a day or, if you feel the need to call us outside office hours, on 07976 444 444
Will my partner will find out that I'm checking on them?
Nobody should ever be able tell that they are being investigated. Its our business to provide a service that is completely private and confidential.
I can't communicate normally, is this a problem?
No, we can arrange to contact you via e-mail or text message and at times you are comfortable with.
How do your details appear on my credit card statement?
As a matter of discretion all payments, whether Credit Card, Cheque, Bank Transfer or Online Payment, will be made payable to Zookx Limited - so our trading style of PDC London will NOT appear on any statements.
If you require any of our services, please contact us, in complete confidence and privacy, to find out how we can help deliver the investigative solution that's the right one for you. You can call us on 0800 5677 007 or take a minute or two to e-mail us, and one of our experienced Investigators will get contact you. If you've been unable to find the answer tot he question you we're looking for, take a look at out website's sitemap to view all the pages of this website.
